CAHF Leadership Academy: Resources

CAHF Tools and Resources

CULTURE CHANGE/QUALITY IMPROVEMENT

CAHF Quality Corner
The Quality Corner is a CAHF members-only resource center for a variety of web-based long-term care administrative, clinical, regulatory and educational tools and resources.
http://www.cahf.org/mbr/reg/quality/

The Artifacts of Culture Change Report and Self Assessment Tool
A government product that facilities and provider organizations can use to self-assess their progress toward culture change. It involves no reporting or sharing of data with the regulatory community. Rather, it offers a "laundry list" of culture-change elements to providers who are trying for the first time to apply these concepts to their practice setting, and it is also a means for innovative providers to capture the real changes they have made after making a conscious commitment to resident-directed care.
http://siq.air.org/default.asp

Surveying Satisfaction
My InnerView's highly intuitive and state-of-the-science Satisfaction Surveys help monitor, analyze and advance quality improvement efforts. Captures the unique perspective of a facility's customers - family (or responsible persons), residents and employees.
www.myinnerview.com/ or call (715) 848-2713

Benchmarking Excellence
With My InnerView's Quality ProfileT, providers can probe and present the sentinel domains in a nursing home in this one-screen report. The Quality Profile will track the monthly progress being made toward a facility's goals and compare that facility's performance to their peers.
www.myinnerview.com/ or call (715) 848-2713

Modeling and Measuring Nursing Home Reform: The Culture Change Staging Tool
A Web-based tool that enables nursing home administrators to assess their progress in transforming resident care. After leading administrators through a series of detailed questions about decision-making processes, staff roles, the physical environment, organizational design and leadership practices at their facilities, the tool generates a management report that can be used to highlight successes and pinpoint areas in need of development. Researchers can also use the tool to compare culture change programs across the nation.
www.myinnerview.com/ or call (715) 848-2713.

Modeling and Measuring Nursing Home Reform: Workbook and DVD
A DVD and accompanying workbook, "A Tale of Transformation: Four Stages Tell the Story," offer learning points and inspiration for teams working to change the culture of nursing homes. These resources are designed to work hand in hand with the Culture Change Staging Tool, with which nursing homes can chart their progress in moving from the institutional model through to the transformational model, neighborhood model, and finally to the household model of resident-centered care.
http://www.culturechangenow.com/

Culture Change in Long-Term Care
A publication which illuminates the historical roots of the present-day long-term care system, and at the same time, identifies problems and issues that must be faced as the direction of long-term care is charted for the future.
http://www.pioneernetwork.net/

A Tale of Transformation DVD & Workbook
A workbook and DVD which focuses on the work by Leslie A. Grant, PhD of University of Minnesota and LaVrene Norton, MSW, of Action Pact, Inc., entitled "A Stage Model of Culture Change in Nursing Facilities". Filled with images, learning circles, stories of culture change that will guide facilities at the beginning level of change or those that have already made the transformation.
http://www.pioneernetwork.net/

California Coalition for Compassionate Care
A statewide partnership of over 60 regional and statewide organizations dedicated to the advancement of palliative medicine and end-of-life care in California.
http://www.finalchoices.calhealth.org/

LEADERSHIP - HEALTH CARE

Promoting Leadership in Long-Term Care: The Ideal Administrator Tool
Created by: American College of Health Care Administrators Summary: The "Ideal Administrator" is a free, Web-based self-assessment tool for long-term care administrators, developed by the American College of Health Care Administrators. The tool addresses two aspects of leadership: a) the mission, beliefs, and principles that drive a leader, and b) the actual performance of the leader. After answering a series of questions about their leadership practices, administrators receive a confidential report on their performance.
www.achca.org/evaluation/

Principles of Excellence for Leaders In Long-Term Care Administration
Created by: American College of Health Care Administrators, June 2004 Summary: A set of principles for leaders in long-term care. The principles enunciate the highest principles of leadership in long-term care. They profile a leader who strives consistently to pursue the highest road to excellence. Created by the American College of Health Care Administrators.
www.achca.org

Champions for Care: A Workbook for Long-Term Care Providers
Created by: Wellspring, the University of Minnesota Department of Health Care Management, and Action Pact, Inc. Summary: This workbook offers guidelines and handouts for training sessions designed to help long-term care facility staff members develop skills to build teams and take on leadership roles, so that they can work together to create a positive environment that will serve as a foundation for sustained quality improvement. www.culturechangenow.com.

LEADERSHIP - GENERAL

Good to Great: Why Some Companies Make the Leap...And Others Don't
Written by: Jim Collins Summary: Collins and his team of researchers studied 11 companies that have made the leap from good to great - including Fannie Mae, Gillette, Walgreens, and Wells Fargo - and discovered common traits that challenged many of the conventional notions of corporate success. Making the transition from good to great doesn't require a high-profile CEO, the latest technology, innovative change management, or even a fine-tuned business strategy. At the heart of those rare and truly great companies was a corporate culture that rigorously found and promoted disciplined people to think and act in a disciplined manner. Peppered with dozens of stories and examples from the great and not so great, the book offers a well-reasoned road map to excellence that any organization would do well to consider. Availability: Most major book sellers

The Leadership Challenge
Written by: James M. Kouzes and Barry Z. Posner Summary: In this third edition of Kouzes' and Posner's The Leadership Challenge, the authors emphasize that the fundamentals of leadership are the same today as they were in the 1980s, and as they've probably been for centuries. In that sense, nothing's new. Leadership is not a fad. While the content of leadership has not changed, the context has-and in some cases, changed dramatically. Availability: Most major book sellers

Principle Centered Leadership
Written by: Stephen Covey Summary: Following his successful Seven Habits of Highly Effective People, Covey now responds to the particular challenges of business leaders by applying his natural laws, or principles, of life to organizations. Covey explains these laws (security, guidance, wisdom, and power), and discusses how seven-habits practice and focus on these principles will result in personal and organizational transformation. Availability: Most major book sellers

Handbook for Improvement: A Reference Guide for Tools & Concepts
Created by: Executive Learning, 2002 Summary: Any manager at any level will find new and useful tools in this 258-page treasure chest of quantitative management tools. Chapters include: Principles of improvement; Basic concepts of improvement, Improvement methods; Planning, organizing and managing an improvement project; Creativity and decision-making tools; Data collection; Process analysis and data display tools; Statistical thinking and control charts. Availability: Available through the American Health Care Association Resource Catalog http://www.ahca.org

Becoming an Effective Health Care Manager: The Essential Skills of Leadership
Created by: Len Sperry, Health Professions Press, 2003 Summary: Through self-assessment tools, individual and small-group exercises and review questions, and case studies, supervisors can improve their own leadership skills. The keys to managerial leadership are operational, relational, and analytic skills. Chapters include: Commitment and motivation; Team performance; Communicating; Counseling and interviewing; Thinking and deciding strategically; Evaluating organizational and human resources; and Managing stress and time. Availability: Available through the American Health Care Association Resource Catalog www.ahca.org

5-D Leadership: Key Dimensions for Leading in the Real World
Created by: Scott Campbell and Ellen Samiec, Davies-Black Publishing 2005 Summary: Despite leadership training and a multitude of books on the subject, leaders too often have one-dimensional skills. This book shows that a successful leader continually shifts among various leadership approaches, depending on the demands of each unique situation. The five dimensions covered are commanding, visioning, enrolling, relating and coaching. Availability: Available through the American Health Care Association Resource Catalog www.ahca.org

Decent People, Decent Company: How to Lead with Character at Work and in Life
Created by: Robert L. And Carolyn N. Turknett, Davies-Black Publishing 2005 Summary: Leaders with character are leaders who get things done! Offering a dynamic new model, practical tools, and the personal stories of dozens of organizational leaders, this book shows how leaders at all levels can help bring integrity, respect, and personal responsibility to the workplace. Chapters focus on eight essential traits of leadership: empathy, emotional mastery, lack of blame, humility, accountability, courage, self-confidence, and focus on the whole. Availability: Available through the American Health Care Association Resource Catalog www.ahca.org

Tools for Team Leadership
Created by: Gregory E. Huszczo, Davies-Black Publishing 2005 Summary: This 300-page book solves the mystery of why some teams-regardless of talent-succeed while others fail. Packed with more than 80 new and field- tested tools, including analysis based on the Myers-Briggs Type Indicator, this book identifies the responsibilities of a team leader and shows how to build an effective team. Availability: Available through the American Health Care Association Resource Catalog www.ahca.org